Absolute customer satisfaction is both the aspiration and motivation which moves us.
To achieve this, all our processes for developing and manufacturing our products and providing services are tailored to meet the expectations of our customers.
We regard quality as doing things right from the very outset:
To enable us to consistently improve the quality of our products and services, we maintain a quality management system conforming to ISO 9001:2015 which is certified by Intertek
Newly developed appliances are subjected to rigorous testing prior to serial approval. Serial approval is only granted when all relevant legal requirements are met and the appliances also fulfil our own additionally defined criteria. Some of our criteria surpass the legal requirements in this respect when it comes to suitability for use and safety.
Inspections conducted during the production process ensure that our products exhibit a maximum degree of functionality and safety. These inspections involve 100% testing of important functions and characteristics which may be critical when it comes to safety. Moreover, important modules and components are subjected to regular endurance testing.
In addition to the quality of our products and services, the efficiency and environmental safety of our processes are also taken into consideration.